2. How we deliver our functions and services

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Information about our work, our strategy and policies for delivering functions and services and information for our service users.


2.1 Functions

Description of functions, including statutory basis for them, where applicable

The statutory basis and description of functions/services are outlined within Annexes A and B of our Framework document.


Strategies, Policies and internal staff procedures for performing statutory functions

These are outlined within our Corporate Plan.


How to report a concern to the SPPA

For concerns relating to our service please contact:

Carole Johnston
Head of Customer Services
Scottish Public Pensions Agency
7 Tweedside Park
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For case work issues please consult the SPPA website.


Reports of the SPPA's exercise of its statutory functions

Reporting of SPPA's statutory functions are detailed within the Annual Report and Accounts.


Fees and charges

  Mis-selling NHS/STSS Further Details
  Pensions on Divorce or Dissolution of Civil Partnership  Further Details
  Pension Estimates Further Details
  Capitalisation Work £300 + VAT per individual
  Financial Advisors Further Details
  Late Payment of Contributions 8% interest (employer), 4% interest (member)
  Moving Pension Scheme No charge
  Personal Data Requests (Data Protection) No charge, except in limited circumstances


2.2 Services

List of services, including statutory basis for them, where applicable

A list of services provided by the SPPA and the statutory basis for them is included within the Agency Framework Document.


Service policies and internal staff procedures, including allocation, quality and standards

These are outlined within our Corporate Plan.


Information for service users, including how to access the services

Detail about the services provided by the SPPA can be found at


Link to Scottish Government Website