In previous years, the Agency took a snapshot of customer satisfaction by conducting the annual SPPA Customer Survey. This involved sampling scheme members and pensioners who had contacted the Agency within the last 12 months.
We are now replacing the annual survey with a continuous survey, which means it will be available 365 days a year. With a maximum of 13 questions, this shorter survey allows all of our members the opportunity to participate and provide us with feedback on our services.
Your feedback is important to us so we hope you will take a few minutes to complete our survey to help us further improve the quality of the services we provide.
You can access the survey here, and on the SPPA website's homepage.
An Employer survey will be issued later in 2016.