Telephone ScamWe understand that a small number of customers may have received recorded phone messages from an organisation presenting itself as "The Pensions Helpline" or "your pension provider".

From what we have been told, the recordings suggest that people born after 1952 are due a bonus or that you may be at risk of losing part of your pension. Recipients are prompted to press a number between 1 and 9 to continue the call.

It is of concern that people receiving these messages may believe that they are being contacted by SPPA and that personal or financial information may be given to a malicious third party as a result of one of these calls.

We wish to make clear that the SPPA does not cold call customers in this manner and never requests bank details from its members or pensioners over the phone. We  always request such information  in writing when it is appropriate to do so.

Available evidence suggests that this is a UK-wide scam not specifically targeting SPPA members and pensioners.  

SPPA advise the following:

    • Put the phone down on unsolicited telephone calls.
    • Never give personal or financial information out to anyone who cold calls you on the telephone.
    • Report any scams to Action Fraud online.
    • To discuss your SPPA pension please contact us directly on 01896 893000.
    • Help reduce unsolicited calls by registering with the Telephone Preference Service.

Link to Scottish Government Website