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SPPA are introducing an improved one stage Internal Dispute Resolution Procedure (IDRP) procedure which will take effect from 1 May 2018.

Any IDRP appeals received at SPPA up to 30 April 2018 will be dealt with under the current two stage process. 

Why is SPPA changing from a two stage to a one stage IDRP process, and what will this mean for our customers?

The change is being introduced to improve our customers' experience and their journey through the Internal Dispute Resolution Procedure (IDRP). Section 50 of the 1995 Pensions Act requires occupational pension schemes to provide a disputes procedure which allows someone with an interest in the scheme to ask for a matter in dispute to be resolved. SPPA's IDRP process currently incorporates two stages, but with effect from 1 May 2018 this will move to a one stage process. This includes appeals made on non-medical grounds for all schemes SPPA administer (Scottish NHS, Teachers', Firefighters' and Police), for example where a member disputes the level of their pension, and, ill health retirement for NHS (including Injury Benefits), and Teachers'. Medical appeals arising from both the Scottish Firefighters' and Police pension and compensation schemes will continue to be reviewed by a medical board provided by Health Management Ltd.

Moving to a one stage process will provide our customers with a robust, focussed and more efficient service and will be implemented with the support of stakeholder groups, Scottish Pension and Scheme Advisory Boards, (details of both Board's membership are available on the SPPA website) and The Pension Ombudsman. The Pensions Ombudsman supports a one stage process in providing a more timely process for individuals to achieve an outcome on their dispute.

 It should be noted that this does not affect SPPA's Complaints Handling Procedures which will remain as a two stage process.

Link to Scottish Government Website